copy of Customizable mug

technical drawing

Deliveries are scheduled between 9 am and 5 pm on the next working day after dispatch.

Please ensure someone is available to receive the pallet or answer calls from the haulage company.

If no one is available, please provide instructions for a safe drop-off location.

Important: Our sinks are delivered on a pallet, weigh over 50kg, and require a two-person lift.

Due to the artisanal craftsmanship and firing process involved in creating our sinks, each product may exhibit a tolerance of up to ±2%. We strongly recommend not cutting your worktop until your sink has arrived to ensure accurate measurements.

If items are in stock, they will be dispatched within 2 to 7 working days.

 After placing your order, you’ll receive an email with your expected delivery date.

 If you need your order by a specific date, please contact us to make arrangements.

We have a 30 day returns and refunds policy on all items, except bespoke pieces. Products must be returned in the original packaging and in the same condition as received. For returns you will have to arrange at your own expense, to our warehouse. Please see our Terms & Conditions for more information.